We are a courier company so I feel entitled to comment on other courier companies.
Recently we have had a spate of returns to Amazon, both in the UK and the USA. I am not exactly surprised, two of my keyboard Kindles have broken and I am waiting for the third to arrive. Full marks to Amazon they have been replaced free of charge.
The USA returns are because the Kindle costs less there so people take advantage of a bargain but obviously when we FedEx it back as a return it costs more to return it than to Spain or the UK. So, as my wife was returning to the UK anyway for a “girls’ weekend” I asked her to take back my non-working Kindle and return it to Amazon which is a free service.
The trouble is that Amazon use a courier company called Yodel which have a premium rate telephone number and don’t actually collect. By the time I had spent 9 minutes calling them from Spain today to find out why they didn’t collect (no excuse but they did say sorry, however they don’t answer their email) I could have FedExed my Kindle to Amazon returns department for less money that the telephone call.
Lesson learned. If you want to send something to the UK from Spain Citibox is your cheapest method and you know it will be collected and will arrive.