The Citibox concept is not new. There are many people providing mailbox facilities and even some providing automatic re-direction from one country to another. There are certainly people offering discount courier services from the USA and UK, although there is no other Spanish based courier internet service except us. Before I became involved with Citibox I used some of the discount parcel companies from the UK and they mostly work.
So why would a mother from California in the USA chose Citibox to send to her daughter in Spain a dental gumshield and a few other personal products? There are discount couriers in the United States after all.
Now I know the reason. The parcel is really important to her and the last thing she needs is for it to get stuck in Spanish Aduanas (customs) and try to get it released from her time zone which is nine hours behind. Citibox know the FedEx Spain personnel from the top director through the customs agents and parcel handling crews down to many of the call centre team and we have a personal customer services representative whose job is to clear up any problems we might encounter. Also, Citibox have the expertise to ensure that all the paperwork is correctly prepared to enable the smooth transit of any shipment worldwide. So now this lady has a whole team in Spain working on her behalf to get her parcel delivered.
So it’s not just about the cost, although we are very inexpensive couriers, it’s about the level of service provided. Smart lady, smart choice!