Every week, Citibox brings down its customers’ mail and internet shopping parcels from their UK Addresses to Spain. These go to our couriers in Marbella from where they are sent on to the individual Citibox Offices.
Until TNT failed (yet again) to collect the week before last (what’s so difficult about a regular weekly collection?), we used the TNT parcel delivery services. Those parcels failed to arrive in Spain last week until the Wednesday before the Thursday and Friday holiday. They were despatched by next-day courier but our customers now have to wait until today, 5th April to collect parcels that they could have reasonably have expected to collect on Wednesday 31st March. OK, we all pulled together to ensure that the presents arrived for a five year old boy’s birthday on Saturday. Thank you lovely Samantha at IMX.
OK, we can’t do anything about the Semana Santa public holidays but we can change our courier. So we have switched to FedEx for bringing our clients’ goods down from the UK. FedEx collected the boxes of post and parcels last Thursday, 1st April, and they arrived this morning 5th April in Marbella. That’s a TWO DAY courier service when one of those days was Good Friday, a Europe-wide holiday.
So, most of our customers are getting post from two weeks ago today, thanks to TNT and last week’s post tomorrow, thanks to FedEx. Which would you choose?