Two new buletins have come in today of which all Spanish courier users must be aware.
UPS is no longer going to keep trying to deliver undeliverable parcels. FedEx is warning of another potential disruption from volcanic ash clouds.
From 1st June UPS Spain have advised that they will not hold over undeliverable items for more than one week after notification that the package is not deliverable. If they are unable to contact the recipient they email us as the sender and ask for confirmation of the name, address, telephone number and any other contact details we can give. We pass this request direct to the customer or to the Citibox office that took the order. The reponse must be immediate because, after one week of trying, UPS will now dispose of the parcel as undeliverable rather than return it to the customer. Please note that the return to Spain, if requested, will be at full UPS rates and not at the highly discounted rate that Citibox offers to its customers on export from Spain.
FedEx Spain have passed the following warning:
Grímsvötn Volcano, which erupted on Sunday, May 22 in Iceland, is producing a limited impact on the operations of FedEx.
Since the volcanic ash cloud changes direction, some customers may experience delays in the delivery of their shipments. We will monitor the situation and contingency plans in place to ensure our customers receive the best possible service.
For the latest information on the movement of ash cloud, we advise customers to consult www.eurocontrol.int which is currently showing the cloud as beginning to creep over Northern Scotland.
There is no way of knowing whether there will be further strikes in Paris which will affect all FedEx operations as this is their European hub. Gloomy times for all of us struggling to get our customers’ shipments to their destination but Citibox will change carrier as necessary to obtain the swiftest delivery according to the circumstances.