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Archive for June, 2012

More problems with US Customs on Courier parcels from Spain

Thursday, June 21st, 2012

A couple of years ago there were no problems with Customs on parcels to the USA from Spain except where FDA (Food and Drug Administration) Prior Notice was required.  Recently we have had many problems including:

Antique glass bowls, any antique over 100 years old sent by courier to the United States is free from Customs Duty.  They demanded to know the maker’s name and address, this was glass from the 1820s – luckily the shipper is a glass expert and persuaded them after completing US Antiques Statement.. The same customer had a problem with the FDA when he sold a massager for chronic pains on eBay shipped from Andalusia to New York.

Dinner Service of plates and bowls sent as a wedding present couriered from Alicante to California – these were actually returned to Spain and then re-sent to America and we had to persuade someone to accept responsibility for the shipment before they were released.

Boxes of second-hand clothing sent by his wife from Madrid to her husband in California before she moved out to join him.  A US form 3299  (Department of Homeland Security) had to be completed in order to allow her personal baggage from Spain to enter into America.

A parcel of flamenco clothes and shoes sent from Malaga to a non-profit theatre group in North America were stopped at Customs.  They demanded to know the manufacturer and from what the shoes were made.

Silk kimonos, which we had sent to the client by FedEx from the USA , after being painted in Cataluna and sent back to New Jersey were only released after a lawyer’s intervention.

The moral of the story is that if you are shipping from Spain you had better use a company which knows how to get your parcel through US Customs and that is Citibox in English or Citibox in Spanish .

As an international courier in Spain I often need to stay in hotels

Tuesday, June 19th, 2012

If I am visiting clients or one of our Citibox shops it is often too far to drive there and back in one day so I book hotels on-line through www.booking.com and, if I am travelling a long distance, I often book a hire car as well because the rates in Spain are fabulous, sometimes only €50 a week in the winter.

There is a lot of talk in the British press at the moment of the need for countries like Spain and Greece to become more competitive but study the chart below and you will see that the only European country more expensive for hotels than the UK is Belgium.

Why a Spanish Courier uses hotels

At these rates Spain offers terrific value for money, the low-cost airlines are cutting their fares and more people are shipping their luggage through Citibox FedEx to avoid the inconvenience of  check-in queues.

Saving money as a courier in Spain on currency transfers

Monday, June 11th, 2012

Some of our international courier customers get paid in the UK and prefer to pay us in Pounds because of the cost of currency conversion from the UK to Spain.

I have found this brilliant new company www.CurrencyFair.com through www.economist.com .  Banks charge a fortune for transferring money between the £ Pound Sterling and the € Euro.  There are commissions where they take a fixed transfer fee which can be as high as €20 and then there is the completely unfair “spread” where they take a huge margin on converting the money.

We used to use our UK Nationwide building society account to withdraw small sums while in Spain because they used to offer a market exchange rate and no fees.  Now they charge £1.00 + 2% for any withdrawal.

We used Currencies Direct to bring the money over for the purchase of our house but they, too, take a wide cut over the current exchange rate.  One of our customers wrote to us and said “After a prolonged wait I was severely messed around by a currency service which, as it turned out, was more expensive than PayPal itself.  Don’t ever use currenciesdirect.com !”

I recently needed a hotel in Istanbul, Turkey, to do me a favour by removing the labels from an international courier parcel and printing and fixing new ones so our customer’s supplier and the recipient did not make direct contact.  The agreed fee with the hotel was €15 and Western Union charged €9.50 for the transfer from Spain!

So it is really refreshing to find a company with brilliant customer service who will convert your money instantly at the market rate and charge you only €3 – yes that’s all – to transfer your money.  Once your account is set up you can do everything on-line so you don’t have to sign forms and have them couriered to your bank’s headquarters or write a cheque.

What International Parcels are Citibox sending from Spain at the moment?

Monday, June 4th, 2012

The most recent surge has been from international relocation to and from Spain.  Executives moving to different countries, students going abroad or students returning home, people sending their luggage to Australia or South America.  Here is a typical comment:

“Hi Edmund the chair made it here in 2 working days, thank you so much for the great service not to mention the price.”  (It was a HUGE chair imported through FedEx Freight).

Last week we sent a lady’s personal belongings from Spain to the USA and imported a gentleman’s personal belongings from the USA to Spain.  We courier lots of Amazon returns back to Amazon in the UK and in the USA.  We also ship to Amazon UK Spanish items that they sell on their website.

Every week we send from Spain items sold on eBay and import to Spain items bought on eBay.  We import and distribute within Spain a leading brand of spectacles.  We import clothes from the USA, China and India to Spain and we export clothes from Spain to many countries in the World, including wedding dresses, children’s clothes and flamenco dresses.

As is normal during the holiday season we are returning to the UK owners’ laptops left in airport security, cameras and mobiles left in hotel rooms, car keys left in hire cars and as more people leave behind  smartphones and book readers in Spain this is bound to increase.  Sensible holidaymakers courier their luggage to and from Spain so they don’t have to wait at the baggage carousel and pay the extortionate airline excess luggage fees.  I once saw a 90 minute queue at the car hire desk in Malaga Airport so it really pays to be first in the line!

 

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