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Archive for December, 2011

How FedEx helped a Spanish Courier over the holiday Season

Monday, December 26th, 2011

Although we live and work in Spain our families are based in the UK (and we have friends and relations around the World).  This means that, especially at Christmas time, there are parcels going backwards and forwards all over the place.

Most of what I buy comes from eBay from a huge barbecue to some butterfly earring retainers this year.  Almost all of this eBay has to be sent by courier via our UK Address.  Much of this then gets packed up and couriered back to the UK.  We even have to courier from Spain to the USA and Australia.  Amazing as it may seem, it is more reliable and better value to buy in the UK and ship to Spain, even if we just re-package and ship back to the UK, than to buy in Spain and courier to the UK.

However, this year, the wrong label was fixed to the wrong box of courier presents being sent to the UK from Spain.  I shall not embarass the culprit by mentioning her name.  However, FedEx UK rose to the challenge.  The box that was meant to be going to our West Bromwich warehouse (addressed to Hampshire) was stopped and re-directed to West Brom.  The box for Hampshire had already been delivered to West Brom so FedEx uplifted it as a retrieval and delivered it to Hampshire as a special Saturday Christmas Eve delivery.

OK, it takes a little “pull” within FedEx to get these sort of things done but they can be done and they were done for us this year.  My children, nieces, nephews, brother, sister-in-law, father, mother all got their presents couriered from Spain.  One of the advantages of going through Citibox is that you can take advantage of these inside connections in case anything goes wrong with your FedEx or UPS delivery.

Courier to and from Spain on enhanced security alert, check your package contents

Friday, December 9th, 2011

Here is a little cautionary tale.  Every week we ship down from the UK by courier hundreds of kilos of goods from our Birmingham warehouse.  This is post received in the UK destined for customers in Spain and, often, we are our own best customer.

This week one of the boxes destined for us was opened and re-sealed with FedEx GB/MHZA tape.  Among the other contents was an empty padded bag containing just an invoice for some scent which was destined for my wife’s Christmas Stocking.

It was not a pressurised aerosol and it was not of sufficient alcohol content to be a dangerous good but it was removed as part of a normal courier security procedure that follows the x-ray of every single parcel that FedEx or UPS send (and another envelope was slit open, too, just containing a spare petrol cap).

Now, we are lucky enough to have excellent relations with FedEx UK.  A very incensed wife called FedEx, she was convinced that someone had stolen it at the x-ray desk and it was now destined for another’s Christmas stocking.  FedEx located the item and are returning it to our Bond Street warehouse in Birmingham.  Normally the whole box is returned and the shipment thereby badly delayed.

But the point of this story is that courier companies are on high alert and not just in Europe, we have had problems in the USA and Chile recently.  Especially with sending luggage by courier, which might contain toiletries, please be absolutely sure that your parcel does not contain any of the following (Nº 13 goods prohibited by IATA is the cause of the perfume being rejeced).

A non-inclusive list of illegal
shipments by Courier

 1. Alcohol, Tobacco and any illegal or Narcotic drug.

2. C.O.D. shipments.

3. Human corpses, human
organs or body parts, human and animal embryos, or cremated or disinterred
human remains.

4. Explosives

5. Firearms, weaponry and
their parts.

6. Perishable foodstuffs
and foods and beverages requiring refrigeration or other environmental control.

7. Live animals including
insects.

8. Plants and plant
material, including cut flowers.

9. Lottery tickets and
gambling devices where prohibited by law.

10. Money (coins, cash,
currency, paper money and negotiable instruments equivalent to cash such as
endorsed stocks, bonds and cash letters).

11. Collectable coins and
stamps.

12. Pornographic and/or
obscene material.

13. Prohibited orrestricted articles by IATA (International
Air Transport Association), ICAO(International Civil Aviation Organisation),
any applicable government department or other relevant organisation;

14. Hazardous waste,
including, but not limited to, used hypodermic needles or syringes or other
medical waste.

15. Shipments that may
cause damage to, or delay of, equipment, personnel or other shipments.

16. Shipments that
require us to obtain any special license or permit for transportation, importation
or exportation.

17. Shipments or
commodities whose carriage, importation or exportation is

prohibited by any law,
statute or regulation.

18. Shipments with a
declared value for customs in excess of that permitted for a specific destination.
(See the Declared Value for Carriage and Limits of Liability section.)

19. Dangerous goods.

20. Processed or
unprocessed dead animals, including insects and pets. Taxidermy finished hunting
trophies or completely processed (dried) specimens of whole animals or parts of
animals are acceptable for shipment into theU.S.

21. Packages that are
wet, leaking or emit an odor of any kind.

22. Wildlife products
that require U.S. Fish and Wildlife Service export clearance by FedEx prior to
exportation from theU.S.

Chistmas delivery times running out for courier parcels from Spain

Monday, December 5th, 2011

Spanish Christmas is one of the busiest, if not the busiest, time of year for Citibox courier service in Spain.  Just this week alone 100′s of kg of goods are coming down from the UK and, in our personal case, many will be wrapped and tagged and sent back by FedEx before Christmas.  The fact that we can bring the goods all the way down from the UK and then send the parcels back from Spain to the UK shows how much cheaper these things are on eBay or from Argos, or even from M&S, than we can buy them in Spain.  Not that we don’t send back many high quality Spanish products too.

So the point of this message is to tell you that Christmas is coming and it is coming fast.  Next Wednesday is the last day that goods will be shipped out of out UK warehouse (so anyone wanting to send me a Christmas present or card from the UK had better get it there before then!).  14th December is also the last day that I will personally send cards and presents back from Spain to the UK by FedEx Economy.  You could wait until the following Wednesday, 21st December if you want to use UPS Express or FedEx International Priority to go either from Spain to the UK or the other way but why leave things until the last moment?  Apart from anything else it will cost much more.

I have to admit that, in the UK, I often left my shopping to as late as Christmas Eve.  Now I try and persuade my wife to buy next year’s presents in the January sales and store them for 11 months.

All the ex-pat residents in Spain should have finished their shopping by now and be prepared to send of their box of goodies.  We are saving money by sending just a couple of boxes with requests that the contents be re-distrbuted among family members nearby.  The outrageous costs of sending parcels through Correos means there is little alternative to using Citibox but please don’t wait too long!

 

 

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