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Archive for June, 2010

Citibox can help you with all your Courier Parcels, Packages and Mail from Spain but it cannot help a sparrow.

Saturday, June 26th, 2010

More and more business in Spain are using Citibox to send their courier parcels to the UK, EU and worldwide.  The reason is that Citibox has three key factors in its favour which can sometimes be found in the USA and the UK but cannot be found elsewhere in Spain.  In order of what the business customer is looking for these are:

DISCOUNT COURIER PRICE. Citibox give a discount of around 50% to the general public and more to those businesses who regularly repeat.  This is a huge saving on sending urgent letters, parcels or larger packages and makes all the difference to many businesses because without being able to send their products or contracts or cheques cheaply they would not be able to do business from Spain.

SUPERIOR COURIER SERVICE.  If you are lucky, the Correos has never lost one of your letters, all your courier parcels have been collected on time and all your packages have been delivered in one piece.  For most businesses, this is simply not the case and every failure leaves them with the unenviable choice of a long and fruitless call to the call centre (located in India?).  Citibox have direct access to FedEx head office, not the call centre and we are able to sort out those little problems, if they do occur, so that our customers do not have to worry.

EXPERTISE IN COURIER DELIVERY.  In Spain there must be 100 national courier delivery services but there are still only four international couriers with a global reach.  It is completely beyond most businesses to be able to select the best courier for reliability, price and speed.  Firstly they would need experience of working with all four companies, then they would need the very lowest price list matrices and, having worked out which areas of the destination country incur a surcharge or a longer delivery time, they would have to balance the advantages of X over Y when it comes to a volume related discount.  Unless you are sending 100s of parcels a week you really cannot be sure what is the best service combination which is why companies leave their international courier parcel distribution to Citibox.

AND THE SPARROW?  This just shows that you cannot be an expert in everything.  My wife and I were eating outside our house and I spotted the Citibox discount courier parcels, not sparrowsparents feeding a very greedy baby Sparrow on the ground.  We knew that we couldn´t leave it there as it couldn´t yet fly and the cat would soon make short work of it so I picked it up, wrapped in a paper towel so that it did not smell of human contact, and placed it back in the nest.  This caused the parents much upset when they returned to feed their now-missing chick so we left the area to give baby and parents time to find each other with their incessant calling.  We came back out 20 minutes later to find the chick being devoured by the cat.

So the moral of the story is that Citibox can help you with just about every letter, packet or parcel you will ever want to send to or from Spain but not with the wildlife.

Courier Parcels from Spain, why people use Citibox and FedEx for Price and Service

Tuesday, June 22nd, 2010

Courier delivery Spain the cheapest parcel serviceSometimes it is difficult to sit back and not blow our own trumpet.  We have hundreds of customers every week who get a personal service by coming through us and yet still save loads of money rather than go direct to the Spanish courier company of their choice.  In nearly 100% of cases we choose FedEx Spain for International Parcel Delivery services and that´s not because they are the cheapest, far from it in many cases they are the most expensive, it´s because they are the best carrier of parcels to and from Spain.  Citibox have been in Spain since 2002 and we are a small team trying to give every customer a personalised service whether they send 100 parcels a week or two parcels a year (obviously the larger customers pay less but we hope that everyone gets the same service).

So, here´s blowing our own trumpet………

Hi Edmund. THANK YOU THANK YOU THANK YOU!!! Dino arrived a short while ago. If my son shows half as much excitement as I did, then we’re one happy family!!! Many, many thanks for all your help, Kindest regards,Karen.

That’s great Edmund. Thank you. You have been one of the best couriers for communication and help. Michael

 

Ha, well it’s not many bosses that are so hands on in running things and you and the company were brill can’t recommend you enough. (don’t worry I’ll ensure the people I recommend you to are sane and computer literate ha) Regards Elaine
 
Hi Edmund, What a fab service. Thanks for the rapid reply.! Paula
 

I have hundreds like this but, being naturally shy, I don´t broadcast them.  My friends tell me I´m wrong and I should sing our praises.  You decide!

 

A Tale of Two Suitcases. Sending Luggage by Courier to Spain Saves Money

Thursday, June 10th, 2010
Sending your Suitcase by Courier from Spain

Hand Luggage is fine but you need Hold Luggage if you are away a long time.

A recent customer had the good sense to know that she would be returning to the UK from a round-the-world trip with far too much luggage to take on her low-cost-airline return to her home in Spain. How did she save €100s?

She contacted Citibox even before she left for her Round-The-World trip and we looked into the specific solution to her problem which was to send her luggage by FedEx so she didn´t pay huge excess baggage fees.  “C” had to send two 25kg suitcases at the end of her trip when she arrived at London  Heathrow.  The fees on Ryanair luggage are currently (July and August) £20 for the first bag and £40 for the second bag with an excess luggage fee of £20/kg.  So the cost of taking two 25kg bags from the UK to Spain in July and August is £20 + £ 40 +£400 excess baggage charge; an astounding total of £460!

The Citibox price was €107, about £85 at today’s rates, but “C” had to take her luggage to the local FedEx Dropcenter, this is what she said.

Hi Edmund
 
Well the suitcases turned up today and all was fine. 
(Dropped Thursday afternoon, delivered following Monday morning in Spain)
 
The lady at the depot in Feltham was very helpfull, just for future reference incase anybody else needs this information, the
(return) taxi from heathrow airport to the depot including carrying two people and 4 suitcases was 21GBP, and if you walk the 5 mins back to the main road you can actually catch a bus back to the airport which was pennies !
 
Once again thankyou so much for all your help and as we have a lot of friends who have been in the same situation as us with getting thier belongings back to spain from the Uk we will have no doubt in recommending you, and using you ourselves again next time.

Citibox Heathrow Dropcenter for FedEx

A marks the spot to drop your Citibox parcels at Heathrow.

 So “C” saved a whole bundle of money, over £300.  She didn’t have to wait by the luggage carousel or check in her bags in the UK and she got her suitcases delivered direct to her own home.  For the sake of fairness, there is a company within Heathrow that will forward your Baggage and which runs the left luggage facility but you will pay double what you pay through Citibox.

Really, more and more people are beginning to understand the joys of travelling with hand luggage only.  Avoid the airport check-in queues, the luggage collection queues, the hire car queues, the passport immigration queues:  save money and make your life easier … FedEx your luggage through Citibox to and from Spain.

A Must-Read view on the Socio-Economic Problems in Spain

Friday, June 4th, 2010

Jaime Levy Moreno has just published this in The Daily Reckoning. For those of us foreigners living here in Spain and preoccupied with our own problems, it gives a brilliant insight into the problems facing the inhabitants of our host country.

“In the last two decades in Mediterranean Europe, and especially in Spain, a new social group has emerged, called jovenes (youngsters). Members of this group exhibit several specific characteristics. First, jovenes are usually male, aged 25-35, although some members are in their 40s. Second, they are in a perpetual state between graduation and their first job. Third, they usually live with their parents to save money, allowing them to go out at least three times a week. Fourth, they occasionally work a part-time job – if only due to the pressure imposed by their parents. Last, and most important, they receive unemployment benefit credits and renew their membership on the “unemployment list” from time to time, so that the state subsidies don’t run out during their “temporary” hibernation.

It would be very unfair to put all the blame on them for their lack of initiative. They play a vital part in what is called the “Atlas generation.” They have the weight of the world on their shoulders, and they are going to be the ones in charge of paying for the economic sins of their parents. It is important to analyze the reasons why this social group has appeared, what the situation is like today, and what the consequences will be of this phenomenon in the future.

For the last ten years, and especially since the recent financial crisis started, Spanish unemployment has risen astronomically, reaching a record of around 20%. This, of course, does not count the thousands of illegal immigrants, who don’t appear in the official state statistics.

Aside from the vast number of unemployed, another significant group of people work in part-time jobs with “garbage contracts” or very low salaries. Members of this group are called mileuristas (those who earn only €1,000/month). This group appears above the jovenes in the social pyramid. Mileuristas normally live at home and dream of becoming economically sufficient eventually, or they live in cheap rented apartments funded by state money, which comes directly from taxpayers’ pockets.

Finally, we find a smaller group at the top of the pyramid. This group is formed by either a lucky few, or in some cases, hardworking and generally outstanding young people. This group has very decent jobs (normally around €2,000/month starting salary) and are the sons and daughters of wealthy families that normally receive a more-or-less high-quality private education. They end up employed in the family business or in some firm where their parents or family members have contacts.

Outside of this pyramid we will also find a group of people that decide to study for an “oposición” (state exam) in order to work for the government. Depending on the complexity of their education, and their success on the exam, they will end up working for the first time between the ages of 26 and 35 and will be decently, or even very well paid, for the rest of their lives.

It is also very important to give special attention to the number of years that people are called “students” in Spain. The quality of a university graduate has been devalued in recent years to the point where an employer will no longer be impressed at all by an undergraduate degree in a job interview. Consequently, at least a master’s degree or some kind of postcollege specialization accompanied by proficiency in at least three languages is demanded. This, of course, means more years spent as a student and, for the most privileged ones, a year or two living and exploring foreign languages abroad.

Not so long ago in Spain, it was an honor to have a college degree and even more prestigious to hold a graduate degree, which only a few people could achieve due to the expense and hard work that it involved. Now it is almost free to study in a Spanish public university. This is viewed as a great accomplishment that gives opportunities to people from lower classes, who will sometimes end up forming part of the group of “hard working and outstanding young people.” But, to be honest, this group is quite small. The effort to make it easier to be a student is largely a way for the government to lower the unemployment rate.

In order to explain why it is so hard for recent graduates to obtain a decent job in Spain, it is important to know that labor costs are very high for employers – a consequence of strict laws that protect workers. Four weeks’ vacation a year is the mandatory minimum. An artificially high minimum wage places a floor under the supply of workers and the demand for jobs, creating a devastating imbalance. This means there is a huge demand for jobs and little desire on the part of employers to fulfill it.

Additional reasons for the lack of job offers in Spain include the excessive finiquito, the final pay a worker is entitled to under Spanish law when fired: 45 days of salary for each year worked at the company. Furthermore, taxes on employers are very high – at least a 50 percent of each worker’s annual salary, which means that if someone is paid €20,000 a year, it costs their employer at least €30,000 a year to hire them. All this makes an employer very reluctant to hire an employee, which creates a high rate of unemployment and a huge number of “garbage contracts.” These taxes also promote black-market activity, which either sidesteps the established rules or ignores them altogether.

The taxes on employee wages are very high as well, which brings us back to the mileurista social status. These taxes create a substitution effect: firms have become desperate for new technologies to reduce labor inputs. One recent example in Spain is McDonald’s move to start substituting workers with new machines that take the order for the customer, reducing the number of workers. The goal is to leave only two sets of employees – the ones in the kitchen and ones that hand the food to you at the counter.

Spain’s misfortunes have been complicated since joining the eurozone. The ability to obtain very low interest rates to borrow money – the same interest rates as in more powerful and savings-oriented economies like Germany – worked as an incentive for companies to borrow money for infrastructure and housing construction. Around 800,000 houses have been built each year in Spain, more than France, Germany, and England combined. This meant a surge in the supply of jobs in construction industries. Unfortunately, this demand for labor was met mostly by immigrants who now find themselves unemployed with few possibilities. Huge loans to finance this housing boom, especially from the Spanish “cajas” (saving banks) now cannot be paid back and have resulted in a huge government bailout.

As a result, the Spanish government has undertaken an increasingly large debt, financed by the continual issuance of new bonds. This borrowing has strained Spain’s public finances, lowered its bond rating, and reduced the demand investors have to continue funding this deficit spending.

At the same time, the bust has caused a severe decline in tax receipts, especially in taxes like the IVA (value-added tax). Consequently the state has received less income and in response is now increasing consumption taxes to cover the shortfall (effective next month). These increased taxes will, in the end, translate to less spending and more constrained profits for all producers. They will also make Spain a very unattractive place for companies worldwide to start or continue their business.

All these effects will ultimately mean more unemployment, which takes us back to the young “Atlas generation.” Ironically, many members of this generation have complete faith in the government to take care of all these issues for them. They choose to stay at home until they are middle-aged and delay getting married and creating a family until their mid-to-late 30s. They also have an increasingly huge debt issue, which they will eventually have to take care of.

If current trends continue, within a few short years in Spain each employee will have to pay for one pensioner on social security. Only 40 years ago, ten employees took care of one pensioner through their social-security contributions. The Atlas generation, by putting off marriage and children, has worsened this worker-pensioner imbalance. The yearly rate of births per fertile woman in Spain is only 1.2, one of the lowest in the world, and it will likely decline in coming years.

The only way to solve this problem would be to lower taxes, especially employment taxes, dramatically. Doing so would encourage employers to offer more jobs and employees to have larger families. Unfortunately, this option isn’t of much interest for the politicians in Spain, who prefer to maintain the socialist status quo regardless of which political party is in power.”

Jaime Levy Moreno,
for The Daily Reckoning

 

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